Who is responsible for the processing your data?
Planeta Innovación S.A., located at Avenida Diagonal 662-664, 08034 Barcelona, hereinafter, “Planeta”, with tax no (CIF) A-63749816, will be responsible for the personal data provided via our websites, by phone or by any of our forms in either paper or electronic format, as a result of the relationship you maintain with us or from your browsing and consumption habits.
You can contact our Data Protection Officer by writing to firstname.lastname@example.org or to Data Protection Officer, Planeta Group, Avda. Diagonal 662-664, 08034, Barcelona, Spain.
What legitimate basis do we have for processing your personal data and what is its purpose?
In the event that you contact us to make any query or give us your opinion, we will process your personal data to serve you, in response to the consent given by you when formulating this query or opinion.
We will also process your personal data to improve your experience as a user of our website.
What personal data do we process and where do they come from?
In addition to the personal data you provide us with directly and those resulting from the relationship with you, we collect data automatically from cookies, data storage and retrieval devices, browsing habits and the use made of our website by our users when accessing pages, social media accounts, our emails or text messages.
In these cases, the information collected is context data; such as the browser version, the IP address it connects from, opening time of the emails, the pages or sections of the platform visited, the terminal used to connect and information related to your consumption habits.
For more information about this processing, please consult our Cookies Policy.
How long will we keep your data?
The personal data processed for the purpose of answering your query or opinion, will be kept for as long as necessary to attend to this query or opinion, plus the time thereafter during which any type of liability may arise.
Do you have to provide the personal data requested?
We inform you that the personal data you are asked for when you make your query or give us your opinion are strictly necessary to be able to attend and give an answer to said query or opinion; so, if you do not provide us with these data, we will not be able to give you an answer.
Who else will have access to these data?
We inform you that Planeta Innovación, S.A. contracts various services from third-party providers, who may have access to your personal data for the provision of such services.
What are your rights when you provide us with your data?
Everyone has the right to obtain confirmation of the processing of their data carried out by Planeta Innovación, S.A.
This consent can be revoked after it is given, and you may exercise your rights of access, rectification, deletion, portability, limitation and objection to the processing of your data by Planeta Innovación, S.A. by writing to PO Box 221, Barcelona or sending an email to email@example.com.
If an interested party considers it appropriate, it may file a claim with the Spanish Data Protection Agency, especially if it considers we have not duly satisfied the exercise of its rights.